FAQ
Questions, answered
Everything worth knowing before you step onto the water with us.
booking
How do I book an experience?
Choose an experience on our website, pick a date and time from the live calendar, enter your details and pay securely with Paystack. Your confirmation and booking reference arrive by email immediately.
How far in advance should I book?
Weekends fill quickly, so a few days ahead is safest. You can book up to 120 days in advance and as little as two hours before departure, subject to availability.
Can I change or cancel my booking?
Yes. Sign in to your account, open the booking and choose reschedule or cancel. Free cancellation applies up to 48 hours before your experience; inside 48 hours a booking may be rescheduled once, subject to availability.
safety
Do I need to know how to swim?
Basic swimming ability is recommended for jet skis and required for kayaking. Every guest wears a life jacket regardless, and a guide is always on the water with you.
What safety equipment do you provide?
Life jackets for every guest, radio contact with the shore, first aid on board and a full safety briefing before every launch. Our craft are serviced monthly.
Is there a minimum age?
Jet skis are for guests aged 16 and above, or 12 and above riding with a guardian. Kayaking is for ages 12 and above. Cruises and charters have no minimum age when accompanied by an adult.
payments
What payment methods do you accept?
We accept cards, bank transfers, USSD and every other channel supported by Paystack. Payment is taken securely by Paystack — your card details never touch our website.
Do you offer refunds?
Cancellations made more than 48 hours before your experience are refunded in full. Inside 48 hours, bookings are non-refundable but may be rescheduled once.
on-the-day
What should I bring?
A valid photo ID, swimwear, a change of clothes, a towel and sun protection. Lockers are available for valuables.
Where do we meet?
Landmark Beach, 4 Water Corporation Drive, Victoria Island, Lagos. Arrive 15 minutes before your slot for check-in and the safety briefing.
What happens if the weather is bad?
Safety comes first. If conditions are unsafe we will contact you to reschedule at no cost, or refund you in full if a new date does not work.